Terms of Shipment


How long does it take to receive my product?

Currently, our production time is 3-5 business days. Shipping is currently available only to US, AU, UK, CA and other 35+ countries address as of the moment and delivery time is around 8-12 working days.

Please note that during the holidays our production time may vary.

Can I change the destination country of my order?

After your order has been sent out, you may not change your shipping address. 

All you need to know about the import one -stop shop(IOSS)

The Import One-Stop Shop (IOSS) is the electronic portal businesses can use since 1 July 2021 to comply with their VAT e-commerce obligations on distance sales of imported goods.

According to the VAT rules applicable up until 1 July 2021, no import VAT has to be paid for commercial goods of a value up to EUR 22.

The new VAT e-commerce rules abolish this provision as of 1 July 2021. Thus, from 1 July 2021, all commercial goods imported into the EU from a third country or third territory is subject to VAT irrespective of their value.

What has changed on 1 July 2021?
On1 July 2021 the value added tax (VAT) exemption for the importation of goods not exceeding EUR 22 has been removed. As a result, all goods imported to the EU are subject to VAT.

The Import One-Stop Shop (IOSS) was created to facilitate and simplify the declaration and payment of VAT for goods sold from a distance by sellers from either the EU or from a non-EU country or territory. Furthermore, VAT payment is applicable only to purchases made by a buyer within the EU and for goods valued at less than EUR 150. EU buyers with a purchase value of more than EUR 150 are subject to import value-added tax and customs duties.

 

How much is shipping?

Order weight(<0.35kg) is $9.85

We provide Free Shipping over $99 Worldwide. 

United States (61 of 62 states)

Standard Shipping (8-12 Business Days)

0.1kg–1kg         $9.85

1.1kg and up       $15.38

Free Shipping on orders over $99.

DHL Express (5-8 Business Days)

0.1kg–1kg        $35.00

1.1kg and up       $50.00

 

Australia

Standard Shipping ( 6-10 Business Days)

0.1kg–1kg         $9.85

2.1kg–5kg        $25.00

Free Shipping on orders over $99.

DHL Express (5-8 Business Days)

0.1kg–1kg        $35.00

1.1kg and up       $50.00

 

EUROPE(United Kingdom, Canada, France, Germany, Italy, Åland Islands, Albania, Andorra, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bouvet Island, Bulgaria, Cyprus, Denmark, Gibraltar, Greece, Guadeloupe, Vatican City, Hungary, Ireland, Isle of Man, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, North Macedonia, Malta, Mayotte, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, San Marino, Serbia, Slovakia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Ukraine, Israel, New Zealand, Brazil, Peru, Finland, Malaysia )

Standard Shipping ( 6-10 Business Days)

0.1kg–1kg         $9.85

1.1kg and up       $15.38

Free Shipping on orders over $99.

DHL Express (5-8 Business Days)

0.1kg–1kg        $35.00

1.1kg and up       $50.00

 

How will I know my order has shipped?

You will receive a shipping confirmation email once your order is ready to ship. Please note that orders may take up to 5 business days to process before they are shipped due to customized work involved. Once you have received this email please allow 24-48 hours for your tracking number to update with USPS. 

Please keep in mind delivery dates may change due to inclement weather conditions or holiday.

 

Do you ship internationally?

Shipping is currently available only to US, AU, UK, CA and other 35+ countries address as of the moment. All destination can be found upon checkout. If you are not sure whether we could ship to your country, please send inquiry to our customer service team at service@dstorygifts.com
NOTE: All prices on our site are USD. Once you complete your transaction, it will charge your card in your respective currency.

Contact Us

US FACTORY ADDRESS: 59-71 59th St Maspeth, NY 11378  USA

AU FACTORY ADDRESS: 151 RADNOR DRIVE, DEER PARK, VIC Australia

Phone: +1 347-763-0319

Email: Contact@DstoryGifts.com

Please note: 

  • If your personalized product was remade, your order might be delayed. Only those items that passed the quality inspection process can be sent out, with our standards and aim to supply you a perfect gift. 
  • At this time, we do not ship to APO/FPO addresses or college dorms. Shipments to Alaska, Hawaii, or Puerto Rico may exceed normal delivery time.
  • Expedited shipping is not offered to P.O. Box shipping addresses.
  • We do not offer overnight shipping.