RETURN POLICY


Style, Size, and Photo Changes
Once your order is placed, you agree and understand that it is a custom product that will immediately go into production and there is no window to make further changes.
Address Changes
If you need to change the shipping address, please send us an email with your order number, the current shipping address, and the address that you would like to change it to. We can change the address up until your order leaves our factory!
Damaged/Misprinted Items
If the product arrives defective, we will reprint the item and resend it free of charge. Please contact us with a picture of your item and order number. We will reprint your item and ship it to you.
Damaged/Misprinted Items can only be replaced within 30 days from your original order date. After this 30 day period, DstoryGifts is not responsible for replacing any damaged or misprinted items.
Please note that whatever design, size, color, and image you upload will be printed on your item. If the incorrect size, color, or image is selected and sent out to you, DstoryGifts is not responsible for replacing these items.
Product Image Disclaimer
Please note that although we make every effort to photograph our products accurately and describe them in detail, we cannot guarantee every photograph in production will accurately depict the actual color of the merchandise due to changes in screen resolution. Please contact us with any questions about the color, material, or size of an item before purchasing.
Image Submission
You must have the legal copy rights to the image you upload for creation of your product.
By uploading the image to be produced as a product, you assume the legal responsibility for intellectual property, copy rights, and trade marks of the image.
Orders with images that display nudity, acts of violence, or any other publicly unacceptable materials will be cancelled and refunded.
Lost Packages
DstoryGifts cannot be held responsible for returned items getting lost during transit. If your package appears to be lost in transit, our Customer Service Team will be sure to check in on your order periodically throughout the two weeks to track its progress and provide accurate updates. Please be patient for at least 14 days.
Cancellations/Returns/Refund
If you would like to cancel your order, you must do so within 3 hours of placing your order. If cancelled within the allotted time frame, you will receive a full refund. Since your personalized products are one-of-a-kind and made just for you, a 25% customization fee per item is included in your purchase. If you need to cancel your order more than 3 hours after purchase, we will refund the entire cost of your item, less the 25% customization fee and freight.
For returns/refunds please send us an email(Contact@DstoryGifts.com) with your order number and we’ll process your request. Once our team approves your return, please re-package the products and ship them to the following warehouse address (special address for returns) within 7 days:
DstoryGifts
59-71 59th St   
Maspeth, NY 11378
We will process the refund as soon as we receive the return. Please note that you will have to bear the shipping cost of returning the goods.
If it's been 30 days since you purchased, unfortunately refunds are no longer applicable. 
Please kindly allow us to take 7 business days to process your refund. Your bank statement will reflect a change within 10-15 business days. Any refund will be returned to your credit card in the original path.
Customer Servicing Time
Please be sure your email send to Contact@DstoryGifts.com successfully, all the emails will be replyed within 24 hours. But in addition to holidays and weekends, we will remind you by email automatically reply in this case and deal with when we back to work, please pay attention.
If you are unhappy with your products received, please email us at team Contact@DstoryGifts.com to discuss your issue with our customer service team to determine a proper solution. 
Payment and Data Security
Is the payment safe?
Yes, absolutely! We take steps to ensure the safety of our website and the payment. PayPal in full compliance with the PCI standards and certification can deal with payment. All your data on our website is encrypted through SSL.
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